Privacy Policy

Last Updated: November 2024

At EWARDD, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, and contact forms. By accessing our website, you agree to the terms described below.

Information We Collect

Personal Information

We may collect personal information, including but not limited to:

• Name
• Email address
• Phone number
• Pickup location/address
• Company details (for corporate clients)
• Any other information you voluntarily submit

Non-Personal Information

We may also collect non-personal data such as:

• Browser type and version
• Device information
• IP address
• Website usage analytics
• Cookies and tracking data

How We Use Your Information

Your information is used to:

• Schedule e-waste pickups
• Provide quotations and service updates
• Process IT scrap buyback requests
• Improve website usability and customer experience
• Send notifications and service reminders
• Maintain records required for compliance
• Provide customer support and technical assistance
• Communicate promotional offers (with your consent)

We do not sell or share your personal data with third parties except trusted service partners such as logistics teams or certified recyclers involved in completing your service request.

Data Protection & Security

We use secure servers, encryption, and industry-standard protection measures to safeguard your data. Only authorized personnel can access your information. We implement:

• SSL encryption for data transmission
• Secure database storage
• Regular security audits
• Access controls and authentication
• Data backup and recovery systems

Cookies & Tracking

Our website may use cookies to enhance user experience and analyze traffic for optimization. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Analyze website traffic
• Improve site functionality
• Provide personalized content

You may disable cookies via your browser settings, but this may affect website functionality.

Third-Party Services

We may use third-party services for:

• Analytics (Google Analytics)
• Payment processing
• Email marketing
• Customer support

These services have their own privacy policies, and we recommend reviewing them.

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Update: Modify or correct your information
• Delete: Request deletion of your data
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke permission for data processing

To exercise these rights, contact us at info@ewardd.co.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Corporate transaction records may be retained for compliance purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

Changes to This Policy

EWARDD reserves the right to modify this Privacy Policy as needed. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the site implies acceptance of updated terms.

Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

• Email: info@ewardd.co
• Phone: +919980934726
• Address: #11, 41/42, Mutacharya Industrial Area, Mysore Road, Nayandhalli, Bangalore - 560 039.